Frequently Ask Questions.

The repair time can vary depending on the complexity of the issue. We strive to diagnose and fix the problem as quickly as possible, and in many cases, repairs can be completed within 24 to 48 hours.

We specialize in a wide range of computer issues, including hardware failures, software glitches, virus removal, data recovery, networking problems, and performance optimization.

Yes, our team of skilled technicians is experienced in diagnosing and resolving both hardware and software problems. Whether it’s a faulty component or a software conflict, we can assist you.

We offer both on-site repairs and remote services. For minor issues, we can provide remote support. However, for more complex repairs or hardware replacements, it may be necessary to come to your house. In some cases we will take it back to our office. We also offer pickup and delivery service within a 30 mile radius of Notia for $20.00.

Our service fees vary depending on the specific problem and the required repairs. We offer transparent pricing, and our technicians will provide you with an estimate after diagnosing the issue. We strive to provide competitive rates and value for our services. Please see our Pricing Page here.

Yes, we stand behind our work. We offer a warranty on the parts we replace and the repairs we perform. If the same issue reoccurs within the warranty period of 14 days, we will fix it at no additional cost. Once you do business with Roberts' Computer Repair you become part of the Roberts' Computer Repair family, and we always provide free phone support for simple issue to members of our family. 

We can provide you with expert advice on computer maintenance and performance optimization. We can suggest software updates, security measures, backup solutions, and general best practices to help you prevent future issues and keep your computer running smoothly.

Yes, for minor issues and software troubleshooting, we provide remote support. With your permission, our technicians can securely connect to your computer and assist you in resolving the problem remotely, saving you time and effort.

Do not call the number it is a scam! Microsoft and Windows will not flash a number asking you to call them. You have Malware installed and need to have your computer cleaned up before you get more scamming messages that look real. NEVER let someone from a pop-up message remote into your computer claiming to fix the issue (even if you are watching, they transfer files behind the scene that you will never see), they are only adding more spyware and/or a trojan horse which can be activated and controlled by the scammer at any point for malicious activity.

Your browser could be hijacked. Browser hijacking occurs when unwanted software alters the activity of the internet browser to spy on users, steal their information, or to display persistent advertising. Contact us to get your computer back to safety.

If you have expensive devices or devices that hold sensitive information, you should get a surge protector with over 2,000 joules. This includes things like gaming consoles, home theater equipment, and computers. 

Surge protectors can only absorb so many joules in their lifetime before they no longer protect. Think of it like a reverse battery.The more joules you buy, the longer it lasts or bigger surge it absorbs. Get one that has an indicator light to show when it is worn out. A single large spike or hundreds of smaller spikes may be enough to kill it.